On Monday, Nov. 2, police responded to an incident involving a patient exhibiting aggressive behaviour in the Emergency Department at Markdale Hospital.
We are grateful for the professionalism, judgment and quick actions demonstrated by our team in what was a challenging and unpredictable situation. The team followed established procedures and worked together to help protect patients, visitors and one another while emergency responders mobilized.
This incident was witnessed by patients, families and visitors, and we sincerely apologize to those affected by this situation.
The safety of our patients, families, staff, physicians and volunteers remains our highest priority.
Violence, threats and aggressive behaviour toward healthcare workers are not acceptable. Our teams have the right to work in a safe environment while providing care to the communities they serve.
Support is being provided to our team members. In addition, Brightshores is undertaking a comprehensive review of safe rooms across the organization to ensure they continue to effectively support staff safety, quality patient care and emergency response efforts.
To protect the privacy and personal health information of our patients, we are unable to comment further on specific details.
